Refund policy

Last updated: October 24, 2026

30-Day Money-Back Guarantee

We want you to feel confident trying Good Norms. That's why we offer a 30-Day Money-Back Guarantee on your first purchase.

If you're not happy with Good Norms, simply contact us within 30 days of receiving your order and we'll refund the purchase price of one eligible pouch.

You're welcome to open and try the product - that's what the guarantee is for!

How it works:

• The guarantee applies to one pouch from your first Good Norms order.

• You must contact us within 30 days of receiving your order.

• Opened and partially used products are eligible under this guarantee.

• The guarantee is limited to one claim per customer.

• Original shipping costs are not refundable under this voluntary guarantee.

• Proof of purchase may be required.

To request a refund, email admin@goodnorms.com with your order number and a brief explanation of your request.

Once approved, your refund will be processed to your original payment method. Your bank or payment provider may require additional time for the funds to appear.

Our 30-Day Money-Back Guarantee is offered in addition to your rights under Australian Consumer Law and does not limit or exclude those rights.

Returns

Return eligibility depends on the items in your order.

As Good Norms is a consumable food product, we generally do not accept change-of-mind returns outside our 30-Day Money-Back Guarantee, unless otherwise required by applicable law.

Opened and partially used products are eligible for a refund under our 30-Day Money-Back Guarantee, subject to the conditions outlined above.

If you receive a faulty, damaged or incorrect product, please contact us so we can assist you in accordance with your rights under Australian Consumer Law.

How to start a return

To request a refund or return, please contact us at admin@goodnorms.com before sending any products back.

Include your order number and the reason for your request so we can assist you.

For claims under our 30-Day Money-Back Guarantee, we will advise you if the product needs to be returned.

Unless otherwise stated or required by applicable law, customers are responsible for return shipping costs for voluntary change-of-mind returns.

Damages and issues

Please inspect your order when you receive it and contact us as soon as possible if an item is defective or damaged, or if you received the wrong item.

We'll review the issue and arrange an appropriate solution in accordance with your rights under Australian Consumer Law.

Exceptions and non-returnable items

As Good Norms is a consumable food product, we generally cannot accept returns for change of mind once an order has been delivered.

However, products covered by our 30-Day Money-Back Guarantee may be opened and partially used.

This does not affect your rights under Australian Consumer Law, including rights relating to faulty, damaged or incorrectly supplied products.

Exchanges

If you receive a damaged, defective or incorrect product, please contact us at admin@goodnorms.com so we can assist with a replacement, refund or other remedy as appropriate under Australian Consumer Law.

Refunds

We will notify you once your refund request has been reviewed and let you know whether it has been approved.

Where a return is required, we may need to receive and assess the item before processing your refund, except where applicable consumer law requires otherwise.

Approved refunds will be issued to your original payment method unless otherwise agreed or required by law.

Your bank or payment provider may need additional time to process and post the refund.

If you do not see your refund within a reasonable period after it has been processed, please contact us.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy excludes, restricts or modifies your rights under Australian Consumer Law or other applicable consumer protection laws.

Contact

To request a refund under our 30-Day Money-Back Guarantee, start a return, ask about an exchange or report damaged or faulty products, please contact us at:

Email: admin@goodnorms.com

You can also use the contact details provided in our Contact Information Policy.